NEW BRITAIN â€“ The city has recently launched a new service that allows property owners to pay their water and sewer bills online.
The new secure payment processing service, provided by InvoiceCloud, is available on the cityâ€™s website: Go to www.newbritainct.gov and click on the â€śHow Do Iâ€ť tab on the left menu bar. From the pop-up menu, select â€śWater Utility Billâ€ť under the â€śPayâ€ť header.
â€śWe are excited to offer this convenient bill payment system for customers,â€ť Mayor Erin Stewart said when announcing the new service. â€śThis is a something residents have been asking about for quite some time, and we are happy to finally launch this new payment option.â€ť
Users of the online service will be charged a credit/debit card convenience fee of $4.95 or $0.95 if using an ECheck. No registration is required to use the service.
â€śI am beyond thrilled that tax and water & sewer are now on the same page when it comes to credit card acceptance,â€ť said Tax Collector Cheryl Blogoslawski. â€śIf you do not have access to a computer and wish to pay by credit/debit card, we also have a self-service kiosk set up at our counter for your convenience. The process is user friendly, though weâ€™re always happy to assist when needed.â€ť
In February, the department will be launching a pay by phone service. Similar convenience fees will apply.
Residents with questions or concerns about their water and sewer bill should contact the Tax Collectorâ€™s Office at 860-826-3540 or by email at email@example.com.
Payments can also be made in person in Room 104 of City Hall from 8:15 a.m. to 3:45 p.m. Monday through Friday. On the last Thursday of every month, the department is open until 6:45 p.m.