Residents can now pay water, sewer bills online

Published on Friday, 12 January 2018 18:50
Written by Skyler Frazer, @SFrazerNBH

NEW BRITAIN – The city has recently launched a new service that allows property owners to pay their water and sewer bills online.

The new secure payment processing service, provided by InvoiceCloud, is available on the city’s website: Go to and click on the “How Do I” tab on the left menu bar. From the pop-up menu, select “Water Utility Bill” under the “Pay” header.

“We are excited to offer this convenient bill payment system for customers,” Mayor Erin Stewart said when announcing the new service. “This is a something residents have been asking about for quite some time, and we are happy to finally launch this new payment option.”

Users of the online service will be charged a credit/debit card convenience fee of $4.95 or $0.95 if using an ECheck. No registration is required to use the service.

“I am beyond thrilled that tax and water & sewer are now on the same page when it comes to credit card acceptance,” said Tax Collector Cheryl Blogoslawski. “If you do not have access to a computer and wish to pay by credit/debit card, we also have a self-service kiosk set up at our counter for your convenience. The process is user friendly, though we’re always happy to assist when needed.”

In February, the department will be launching a pay by phone service. Similar convenience fees will apply.

Residents with questions or concerns about their water and sewer bill should contact the Tax Collector’s Office at 860-826-3540 or by email at

Payments can also be made in person in Room 104 of City Hall from 8:15 a.m. to 3:45 p.m. Monday through Friday. On the last Thursday of every month, the department is open until 6:45 p.m.

Posted in New Britain Herald, Business on Friday, 12 January 2018 18:50. Updated: Friday, 12 January 2018 18:52.