YOUR VIEW: Dispatchers are the heroes behind the headsets

Published on Wednesday, 11 April 2018 20:38
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To The Editor:

I am writing you this letter today to remind your readers that this is National Public Safety Telecommunicator Week, April 8-14. Our 911 dispatchers put forth heroic efforts every day to keep our community and field personnel safe.

These invisible workers are the “First first responders.” They are the heroes behind the headset, and without their commitment and caring for others and their dedicated professionalism, the emergency service system would cease to function. They provide CPR instruction, send help to domestic violence and car crash victims, dispatch a quick response for a working fire, comfort the lost child, aid our elderly.

Please remember the work it takes to staff dispatch operations 24/7, and that the job calls on them to work days, nights, holidays, in good weather and bad, and in critical emergency situations, often keeping them from family, friends and celebrations. They deal with not only the mundane public safety issues but also handle unimaginable stress during times of crisis.

They are responsible for the safety of all of our citizens as well as for the lives of our brave police, firefighters and medics. Please join me in saying “thank you!” to our wonderful dispatchers, your first link in the chain of help.

Marie C. Lausch

New Britain 911 Dispatcher



Posted in New Britain Herald, Letters on Wednesday, 11 April 2018 20:38. Updated: Wednesday, 11 April 2018 20:40.