Arch St. Pharmacy committed to customer service

Published on Tuesday, 9 May 2017 22:02
Written by Charles Paullin

Staff Writer

NEW BRITAIN - About three years ago, New Britain’s Arch Street neighborhood welcomed a new business - Arch Street Pharmacy.

According to pharmacy manager Chitti Babu Anne, the reason the company chose the location at 333 Arch St. is because of its convenience and proximity to the Hospital of Central Connecticut.

“When people are sick, they want to go to the hospital and get a prescription and then wait for their prescription to be filled,” said Babu Anne. “Our turnover is about 5 to 10 minutes.”

Since its opening, the pharmacy has remained committed to that same customer service with quality work by be helping multiple customers at a time with individual attention in an efficient manner.

“In simple we try to provide you quality and efficient service,” Babu Anne said. The pharmacy not only assesses, prepares and provides counsel on prescription medications, but can also train customers on how to use medical devices such as glucose meters, help choose appropriate over-the-counter medications and products like vitamins and herbs, and provide advice and information on common ailments and various health topics.

Arch Street Pharmacy also offers customized, multi-dose packaging, including a new dispel or blister package, which organizes daily prescriptions and vitamins into a pouch that can be printed with the names of all the medications and time of day at which they should be taken on the top.

Arch Street Pharmacy also sets itself apart by providing affordable alternatives to the high cost of prescription medications, as well as making it more convenient for customers when it comes to filling their prescriptions. The pharmacy provides free prescription pick-up and delivery “right to your doorstep.”

Accepting most insurance types, the pharmacy also provides durable medical equipment, which will soon be covered by Medicare, and has a staff member who speaks Spanish if needed.

The pharmacy also carries basic household products, such as paper towels and cleaning supplies.

“It’s an effort to help customers so they don’t need to go to the dollar store or stop somewhere else,” said Babu Anne.

Arch Street Pharmacy is open Monday through Friday 9 a.m. to 6 p.m., and on Saturdays from 9 a.m. to 1 p.m. For more information on the pharmacy, visit

“Every day we are trying to help the clients in a better way,” said Babu Anne.

Charles Paullin can be reached at 860-801-5074 or


Posted in New Britain Herald, on Tuesday, 9 May 2017 22:02. Updated: Wednesday, 10 May 2017 11:56.