Whether it‚Äôs damage from a fire or flooding in a basement, ServPro of Middletown and New Britain is the restoration cleaning company that goes above and beyond to provide a personal touch.
‚ÄúTo be able to go out there and tell people, ‚ÄėYou have me, I‚Äôm going to get you through the process,‚Äô it‚Äôs very rewarding,‚ÄĚ said Marie Leavitt, accounts liaison at Servpro. ‚ÄúWe‚Äôre very personal.‚ÄĚ
The top disaster cleanup services the house restoration company provides are water damage restoration, sewage cleanup, biohazard cleanup, carpet and upholstery cleaning, mold remediation/mitigation and fire/smoke damage restoration.
The business is owned by Gary Edwards, who had a background in real estate before responding to an advertisement several years ago to take ownership of the 362 Industrial Park Road, Middletown, shop.
Evidence of the locally owned restoration company‚Äôs work was on display when Margaret Ashby‚Äôs house was damaged by fire in 2014 and the Cromwell resident lost everything, including her four dogs.
Servpro personnel found a cat, Mikala, while they were cleaning the home, and got help for the rebuilding of the home from Lowe‚Äôs, donations from Habitat for Humanity and Bob‚Äôs Furniture - all at no cost to Ashby, Leavitt said.
‚ÄúWe‚Äôre about the people, and the profit after,‚ÄĚ said Leavitt.
Another way the business distinguishes itself is with the Emergency READY profile.
The free service keeps a record of an individual‚Äôs residence or business owner‚Äôs main documents pertaining to their building and important contact information, which helps Servpro immediately help.
‚ÄúTo be prepared is the key,‚ÄĚ said Leavitt. The firm is available 24/7, she added.
The firm is Institute of Inspection, Cleaning and Restoration-certified, with several restoration and cleaning technicians who use constantly updated equipment.
The firm uses green and safe products in schools, nursing homes and for anyone with severe health issues.
Involved with the community, the company helps local organizations with donations and event attendance, such as ones for MARC Community Resources and the Middletown Fire Department and a gala that raised money for the wellbeing of animals.
Leavitt said the goal of the firm is to continue building on its relationships with the community and insurance companies involved with house restoration projects.
‚ÄúTo be able to grow those solid relationships is twofold,‚ÄĚ she said, explaining it helps Servpro‚Äôs business and those needing Servpro‚Äôs services.
Servpro can be reached at 860-826-5169.
Charles Paullin can be reached at 860-801-5074 or email@example.com.