Kensington Auto Service taking extra precautions during pandemic, still offering extensive car services by certified experts

Published on Tuesday, 21 July 2020 12:02
Written by STAFF REPORT

@NewBritHerald

BERLIN – Kensington Auto Service, LTD in Berlin is taking extra precautions during the coronavirus pandemic by offering no touch, no contact service procedures and making sure to have your car and keys sanitized for service pick up.

“We don’t cut corners, and we also stay up to date as best as we can,” said Lenny Tubbs, owner of Kensington Auto. “The main thing that stays constant with us is we try and stay on top of our information.”

Kensington Auto was opened in 1985 and provides expert certified tire and automotive services. With two certified ASE Master Technicians on staff, they are able to diagnose and repair any issue your car may have. With their comprehensive automotive services, they are able to run engine diagnostics, perform services such as electrical system repair, brake and axle repairs, radiator services, exhaust services, as well as heating and air conditioning service and repair.

“It’s all about customer service, educating our customers and getting down to the root cause of their car issues,” Tubbs said. “We try and make sure our customers are educated as to what it takes to maintain their cars today.”

Kensington Auto offers a full line of preventative maintenance services, including oil changes, belt and hose service, along with state inspections.

They also have an extensive catalog of products available on their website, starting with a user friendly tire catalog to help customers find the right tires for their car. They also sell accessories from truck and car accessories to bed covers, floor mats, off-road lighting and accessories, custom exhausts, towing and more.

Another feature of their website, kensingtonautoserviceltd.com, is the online self diagnostic center. It allows you to enter your vehicle’s information, any symptoms, area and visual inspections you’re able to make, and its intuitive service assistant will guide you through a self diagnostic process to identify problems along with possible solutions, and help you to schedule an appointment online to have it serviced at Kensington Auto.

“We support and help our customers by helping them keep their cars longer on the road without spending a ridiculous amount of money. We advise and allow them to decide for themselves what their next steps are,” Tubbs said.

Kensington Auto Service, LTD is located at 89 Harding St. in Berlin. They can be reached at 860-829-7377 as well as their website kensingtonautoserviceltd.com, which also has a chat and email function available.



Posted in New Britain Herald, Business, on Tuesday, 21 July 2020 12:02. Updated: Tuesday, 21 July 2020 16:36.