New Britain residents have new path to success with housing services

Published on Monday, 29 June 2020 12:33
Written by Ciara Hooks


NEW BRITAIN – Area residents will have a new way to find success with public housing services.

The New Britain Housing Authority, the Consolidated School District of New Britain, ACT Services, the American Job Center and Capital Workforce Partners have created the CARES 2020 passport for success program to provide wrap-around services to public housing residents.

CARES stands for Collaborating Actively on Resident Empowerment and Success.

“We can show progress over time and basically measure the self-sufficiency of the various agencies,” said Ken House, ROSS coordinator at Housing Authority of the city of New Britain. “It’s not one size fits all every client has different needs, but we thought we could create a one stop shop for addressing needs in five specific areas.”

CARES was designed to ensure New Britain residents increase self-sufficiency via housing, healthcare, education, employment and financial literacy.

Sandra Colon, CARES 2020 resident, says she and House are in constant communication via phone.

“I text him and if he needs to talk to me (directly) he’ll call me and he’ll let me know any updates or information that he has; if there is someone else I need to talk to he’ll tell me to contact them or have them contact me,” Colon said. “He makes sure you’re on top of your goals and he pushes you which a lot of people need.”

The mother of two who says she was in a hole and taking it one step at a time met House while taking GED classes and became very interested in the program.

“I think it’s a really good program to be involved in because it helps you with a lot of stuff like school, with your credit score or if you want to buy a house,” she said.

CARES also provides participants with an opportunity to increase social capital.

“It’s not just what you know, it’s who you know. My hope is that you fill this Passport with proof that you utilized CARES 2020 to its full extent. I am confident that when you do, you will increase self-sufficiency on the way to positive life outcomes,” said John T. Hamilton, director New Britain Housing Authority.

There are currently about 15 residents utilizing the program.

“Given the pandemic we’re not able to see anybody directly, but we formed a nice little cohort of practitioners who are removing the barriers. We help each other and we’re helping the residents,” House said. “We collaborate, communicate what each other needs, back up the work we do with each other and we encourage the participants to work within the circle of practitioners.”

For more information contact House at 860-225-3534 ext 222 or by email at

Posted in New Britain Herald, New Britain on Monday, 29 June 2020 12:33. Updated: Monday, 29 June 2020 12:36.